our technology

Our platform was created specifically to power daily contact. It is continuously developed and has empowered our team to make real contact with people millions of times. Built by experienced technologists, it has several components.

Cloud-based daily contact system

  • Fully web based so easy to deploy and scale
  • Takes operators step-by-step through tailored workflows
  • Built from the “ground up” for daily contact services
  • Drives human or automated calls, sms and email
  • Powerful customer grouping and sub-grouping
  • Inbound processing of signals
  • Powerful scheduling engine for calls and events
  • Emergency and routine broadcast messaging
  • 1,000’s of “lines” for calls in and out
  • Every action recorded for future audit
  • Hosted in multiple resilient datacentres
  • Built using a microservices architecture
  • API’s for third party integration
  • Handles huge numbers of events at 99.99%+ up-time
  • ContactSense built in (see below)

Devices for our customers

  • ContactHub Touch – Tablet with our custom interface
  • ContactHub – 2g/3g/4g 2-Way wireless intercom
  • High quality landline phone (requires no additional power)
  • Apps and interfaces for your own mobile devices

ContactSense

  • Set of rules and algorithms
  • Detects changes in patterns
  • Identifies shifts in user needs
  • Developed over 10+ years
  • Regularly saves lives
  • Built in to our software

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