mental health

How daily contact from Alertacall can provide additional support for customers with mental health conditions.

Additional services

With one in 6 UK adults suffering with mental health issues in the UK, a large proportion of the population is affected at some point in their life, with anxiety and depression being the most common condition. The contact centre team at Alertacall has been trained in speaking to individuals who may have one or more mental health conditions.

This includes a mental health awareness Course (Level 1) provided by MIND.  MIND have also delivered suicide alertness training provided to all our contact centre team. Most full time staff, including all of our team leaders, have passed the MIND written Mental Health Awareness college course (level 2).

In addition, we are “Dementia Friends“, an initiative which is part of the Alzheimer’s society. We do not place productivity measures, such as number of calls made or call length, on our team members. Importantly, our team take the time to listen to each customer and ensure a friendly and professional service at all times.

We deal with large numbers of individuals living in either their own home or in those owned by housing providers.  We provide a daily check, either initiated by the individual or by Alertacall.  According to Mental Health England people who are more socially connected are happier, physically healthier and live longer, with fewer mental health problems.  Our services allow those individuals who went to get on with their day to do so uninterrupted, and for those who value the social interaction  our service users can speak to our team – every day if they wish.

Some of other the important benefits are:
  • Provides daily confirmation everything is fine
  • The system proactively identifies if there is a problem – not relying on ‘no news is good news’.
  • Allows housing providers to identify both repairs and maintenance requirements earlier than would have normally been reported
  • Detects changing needs over time, which in turn helps identify additional needs. For a housing provider we can highlight if a mental health issue is improving or deteriorating
  • We provide a birthday cards and Christmas cards to our customers to reinforce our support, and show we care.
find out how you could benefit

our services

housing

Improves contact with higher needs residents in sheltered, supported or general needs housing and reporting on housing related issues. Helps providers focus their staff time and resource.

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health

A preventative approach to integrated care that helps identify people with changing needs, improves transfers of care, medication and appointment compliance, and lowers admission rates.

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social care

Delivers improved communication with higher needs people, allowing providers to devote more time to those people in greatest need.

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personal

Gives individuals confidence to live independently without wearing a device.  The only service centred around maintaining daily contact.

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