increase safety and wellbeing

Improve contact and protect users with daily contact

provide cover 365 days a year

Detect changes in support required earlier

increase operational efficiency

Focus staff time and resources on where it is needed most

improve service coordination

Better align actions with housing & health providers

WellBeing Proactive

By bringing together ingenious technology and passionate people, WellBeing Proactive provides a solid foundation for preventative social care and health provision in such a way as to improve customer wellbeing whilst saving providers time and money.

WellBeing Proactive has been developed, tried and tested over a decade and gives outstanding value for money.

Put contact at the heart of your service

WellBeing Proactive is based upon the principle, pioneered by Alertacall, that by increasing contact with people, in a structured way that empowers them, you can better understand their changing needs, make better decisions and improve their lives.

This is in stark contrast to offerings that are reactive and encourage contact only in emergencies, like “alarms” – or that are sensor based, and engineer out real human contact, because it is perceived as a cost, when in fact, if done well – contact is intensely valuable and sustainable.

WellBeing Proactive allows local authorities and other social care organisations to deliver services more efficiently,  proactively manage the needs of service users, and better work in partnerships with health and housing providers.

  • Proactive daily contact – being able to confirm wellbeing each day helps equally well for those with mental health issues as well as physical or learning difficulties.  Users of the service have the ability for individuals to speak to our specially trained teams, which can help reduce social isolation and improve mental health.
    Importantly, WellBeing Proactive saves lives.  If we are unable to contact any individual, an escalation process is initiated. We regularly discover people ill or immobile (many unable to access or activate their alarm if they have one).
  • Improve communication quality – The ability to deliver personalised voice messages as reminder prompts decreases the risk of service users not being in when a visit is due.  It can also reduce the number of appointments not attended.
  • Detect changing needs – daily confirmation of a customer’s wellbeing, and if required more than once a day, enables the early identification of additional actions that may be necessary.  This can include escalation to agreed services if it is apparent a person’s condition is deteriorating. The reporting of these changes to social care providers helps focus staff time on where the needs are greatest.

How WellBeing Proactive works

To access the service customers are given a special device. There are several versions available and all have our unique OKEachDay button. These are used by customers to control levels of daily contact and engage with various features of the service.

Perhaps the cleverest aspect of this approach, is that quite frequently, as cognitive deterioration increases, or if customers become distressed, or unwell physically or mentally, they will often either inadvertently fail to press the OKEachDay button or consciously choose not to do so to speak to someone more often. In doing so this automatically results in more human contact at the precise time it is needed most.

This proactive approach regularly saves lives and guarantees that people get the help and support they need, even if they are unable to get it for themselves. This is unlike traditional “alarms services” which can be out of reach and offer little by the way of other benefits.

All activity around engagement is logged and recorded, and is used to generate valuable management reporting information and actions that social care providers can use to make better use of their resources, do more, and act more preventatively.

Alertacall, providers of the WellBeing Proactive service, has partnerships with a range of other service providers and support charities like The Silver Line founded by Dame Esther Rantzen. This enables us to transfer and refer customers to those services where necessary and in such a way that those agencies also receive direct financial support from us as part of our model. Working with us, can support them.

Perfect for Integrated Care and Partnership Working

WellBeing Proactive can provide simultaneous value to projects that span housing, health and social care. This makes it well suited to helping deliver integrated care or partnership working, and especially in projects that seek to increase preventative health measures and reduce social isolation.


Key benefits for social care

daily proactive wellbeing checks

You can proactively confirm, up to three times a day, that customers are present, safe and well.

real human contact and signposting

You can now easily increase human contact when your customers need it the most.

preventative needs profiling

You will be able to identify changing needs and take preventative actions sooner.

visit and appointment reminders that work

Effectively remind people when you are due to visit or when they need to attend an appointment.

programmable hotline button

You can now make it easy for your customers to access your services.

proactive management reporting

You will be able to make better informed decisions about where to allocate, time and resource.

Find out More

To arrange a meeting to understand more about how WellBeing Proactive can deliver these outcomes, enter your details here.

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