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News from Housing Proactive plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
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At the heart of all our services is a unique approach to daily contact which was pioneered by Alertacall and gives our customers complete control, works all year round and is very convenient.
All our services are easy to use and setup, operate 365 days a year and are based around the principle of giving customers complete control over how they interact with the service.
Our team is experienced, highly trained and friendly, and our technology has been developed over a decade to help private individuals and organisations in the housing, social care and health.
All of our services are based around the principles as set out below, which are tried and trusted and have helped us establish contact millions of times with our customers.
Customers are given a device with our OKEachDay Button on it. The most popular is our phone which works through the landline and can also be used alongside an existing phone. We also have devices for those who do not have a landline and there is a tablet version too.
Different organisations use the services for different outcomes. For example, for housing providers the service is a housing management tool which ensures daily property checks to improve repairs performance, increases resident communication on housing related issues and provides a range of housing management reports, inc. occupancy status in real time.
Customers press the OKEachDay Button on their phone or other device anytime before a time chosen by them, either once or twice a day to receive news and information. It’s free to press, only takes a second and they can then get on with their day.
When the OKEachDay Button is pressed we can make the device play a message. Housing providers often use this feature to inform residents of any maintenance issues or to invite them to a meeting. The system can also be used by individuals for personal reminders, e.g. to check a smoke alarm.
To help people remember to press, customers are sent a reminder around 10 minutes before their chosen time.
If they still don’t press the OKEachDay Button before their chosen time, one of our friendly team members will phone the individual’s landline or mobile to establish contact and verify occupation status. This also means customers always have the option of contact from our friendly team 365 days a year to report any issues.
We will let nominated contacts know depending on the agreement in place if we haven't made contact that day. For housing providers, housing staff are informed in the first instance to check the status of a property. Nominated contacts can also include friends and family members.
Improves contact with higher needs residents in sheltered, supported or general needs housing and reporting on housing related issues. Helps providers focus their staff time and resource.
Read MoreA preventative approach to integrated care that helps identify people with changing needs, improves transfers of care, medication and appointment compliance, and lowers admission rates.
Read MoreDelivers improved communication with higher needs people, allowing providers to devote more time to those people in greatest need.
Read MoreGives individuals confidence to live independently without wearing a device. The only service centred around maintaining daily contact.
Read More