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News from Housing Proactive plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
Housing Proactive is a powerful service for managing properties in which there are people with higher needs. It is tried and trusted by 40+ housing providers across the UK and is highly rated by both housing providers and residents.
Through a combination of ingenious technology and a specially trained team Housing Proactive improves outcomes and efficiency of service delivery in sheltered and supported housing. It can also assist in the management of general needs properties in which there are higher needs people. It achieves this by improving contact around housing related issues on a proactive basis, 365 days a year.
The service is particularly useful in managing the housing of older people, learning disabled, people with physical or mental health challenges, and those fleeing domestic violence or anywhere housing management tasks are above those ordinarily required because of the nature of the tenant group.
The implementation of Housing Proactive resolves many of the housing management challenges that have arisen around the gradual reduction in on-site staff. It makes it easy to communicate details of when work is to take place on-site or when there are meetings about housing related issues and helps housing providers track the occupancy of their property for improved fire and safety planning. The system also allows the rapid distribution of information in emergencies, for example power-cuts.
Properties in which there are higher needs people need to be more intensively managed and many higher needs residents are unable to engage effectively with services designed for those with typical needs. Housing Proactive addresses these challenges by increasing contact with your higher needs residents about housing related issues in a way that was designed especially for them.
Residents are given access to equipment with which they routinely engage with to collect news, updates and other important information in relation to their property or tenancy.
Engagement also proactively confirms occupancy and that there are no outstanding repairs or issues that need reporting. If residents choose not to engage with their device, human contact can be initiated and used to exchange information in a format more suitable to the resident.
Our team receives specialised training on communicating with higher needs groups and in relaying issues including repairs and similar matters, to their housing providers.
Data around service interactions is recorded and made available in real-time via secure online reporting to housing staff make better decisions where to focus their time and resource.
Housing Proactive is a low weekly fee per property without any setup or capital costs. It is used in thousands of properties and by some of the country’s most progressive housing providers. In 100% of cases where a service charge has been levied in sheltered housing in order to recover the cost of the service, the responsible local authority has deemed the service charge eligible to be met by housing benefit.