increase efficiency

Focus staff time and resource where it's needed most and save time on routine tasks

improve communication

Service designed to enhance contact with higher needs residents about housing related issues

advanced analytics

Access online housing management reports in real time to track occupancy status and more

be preventative

Detect changing housing needs and potential issues with tenancy earlier than before

Housing Proactive


Housing Proactive is a powerful service for managing properties in which there are people with higher needs. It is tried and trusted by 40+ housing providers across the UK and is highly rated by both housing providers and residents.

Through a combination of ingenious technology and a specially trained team Housing Proactive improves outcomes and efficiency of service delivery in sheltered and supported housing. It can also assist in the management of general needs properties in which there are higher needs people. It achieves this by improving contact around housing related issues on a proactive basis, 365 days a year.

The service is particularly useful in managing the housing of older people, learning disabled, people with physical or mental health challenges, and those fleeing domestic violence or anywhere housing management tasks are above those ordinarily required because of the nature of the tenant group.

The implementation of Housing Proactive resolves many of the housing management challenges that have arisen around the gradual reduction in on-site staff. It makes it easy to communicate details of when work is to take place on-site or when there are meetings about housing related issues and helps housing providers track the occupancy of their property for improved fire and safety planning. The system also allows the rapid distribution of information in emergencies, for example power-cuts.

How it works

Properties in which there are higher needs people need to be more intensively managed and many higher needs residents are unable to engage effectively with services designed for those with typical needs. Housing Proactive addresses these challenges by increasing contact with your higher needs residents about housing related issues in a way that was designed especially for them.

Residents are given access to equipment with which they routinely engage with to collect news, updates and other important information in relation to their property or tenancy.

Engagement also proactively confirms occupancy and that there are no outstanding repairs or issues that need reporting. If residents choose not to engage with their device, human contact can be initiated and used to exchange information in a format more suitable to the resident.

Our team receives specialised training on communicating with higher needs groups and in relaying issues including repairs and similar matters, to their housing providers.

Data around service interactions is recorded and made available in real-time via secure online reporting to housing staff make better decisions where to focus their time and resource.

Fundable and trusted

Housing Proactive is a low weekly fee per property without any setup or capital costs. It is used in thousands of properties and by some of the country’s most progressive housing providers. In 100% of cases where a service charge has been levied in sheltered housing in order to recover the cost of the service, the responsible local authority has deemed the service charge eligible to be met by housing benefit.


key benefits for housing


The Repairs Hotline button makes it easy for residents to make contact, and issues are identified earlier.

property checks

You can improve resident happiness and gather the information you need to provide a great housing service through daily contact.


Your residents will feel more engaged because our News Messaging makes it simple for you to broadcast a telephone message to residents


Makes it easy to schedule maintenance and demonstrate a real commitment to fire safety and emergency planning

property satisfaction surveys

Your residents can receive surveys by telephone to help inform you about how their housing needs and opinions are changing.

fundable and trusted

Housing Proactive is available for a low weekly fee per property without any setup or capital costs and is Housing Benefit eligible.

housing management reports

Gives you everything you need to know about how your residents are using the service, whose needs might be changing and other statistics to inform your decisions.

building emergency messaging

Allows you to broadcast messages at short notice to groups of customers by recorded phone call, SMS and email. You can now get your messages out – fast.

property reminder service

Prompt residents with a phone call, SMS message or email on days you have selected and on schedules you can specify.

get in touch

To arrange a meeting to see how your housing provider could benefit, enter your details here.

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don’t just take our word for it…

Jacqui Byrne - Helena Partnership
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Alec Rice - Coastline Housing
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Peter Owens - Liverpool Mutual Homes
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