Proactive Property Checks
You can improve resident happiness and gather the information you need to provide a great housing service because our Proactive Property Checks provide a huge increase in daily contact. Our OkEachDay button allows residents to quickly confirm everything is okay at their property, gives them freedom to get on with their day and friendly housing related contact from a human when needed – 365 days a year. Devices are provided free of charge for people with and without landlines with absolutely zero setup or capital costs.
Maintenance News Messaging
Your residents will feel engaged-with because our Maintenance News Messaging makes it simple for you to broadcast a telephone message to residents at a time that you know it’s easy for them to answer, either the moment they press the OkEachDay button or at another time they have chosen. For example “The fire evacuation policy is…”, “workmen are onsite today” or “there’s a meeting”. With 100s of phone lines and the ability to easily group customers, for example by area or scheme, you know we can get your message out with ease.
Buildings Emergency Messaging
Your residents will feel safer and better informed in an emergency, for example a power cut or if there is a fire or flood risk – so you’ll have less calls from them in to your own contact centre. That’s because our Buildings Emergency Messaging service allows you to broadcast messages at short notice to groups of customers by recorded phone call, SMS and email. You can now get your messages out – fast.
You will also find it easy to schedule maintenance and demonstrate a real commitment to fire safety and emergency planning with our Occupancy Tracking service because you’ll know where residents are and have a better idea of when they’ll be coming back, for example in hospital, on holiday or with family. Where customers are away from their property’s for longer periods this enables you to implement additional security or take measures to prevent burst pipes or repairs issues in cold weather periods.
Repairs Hotline Button
Residents will feel better about your repairs service because their own Repairs Hotline Button makes it easy for them to contact the most appropriate team. This can dramatically improve how residents feel about your service. This can either be setup to go through to your existing repairs hotline and we can additionally arrange clever call routing for you depending on the time of day and day of the week.
Property Satisfaction Surveys
You can increase customer satisfaction because our Property Satisfaction Surveys allow you to better understand their needs better and can therefore help you improve services. Your residents can receive surveys by telephone to help inform you about how their housing needs and opinions are changing. The information you gather can help you make proactive decisions about your service delivery.
Housing Needs Profiling
You can reduce your risk by increasing the chance of identifying that customer’s housing needs are changing because Housing Needs Profiling allows you to identify residents with changing cognitive issues that could be jeopardising the safety of your property and other tenancies. Changes in their patterns of communication can help us identify those customers you might want to focus staff time on.
Property Reminder Service
You’ll help residents stay more organised by reminding them to test smoke alarms, go to appointments and pay their rent because YOUR Property Reminder Service will prompt them with a phone call, SMS message or email on days you have selected and on schedules you can specify. This can also dramatically decrease your workload by freeing up your staff from reminding customers to perform regular tasks.
Housing Management Reports
You can manage your housing more efficiently because easy to read Housing Management Reports give you everything YOU need to know about how your residents are using the service, whose needs might be changing and other statistics to inform your decisions. These are available by email or securely online.
Other Cool Stuff We Do For FREE
Completely FREE of charge YOUR residents will also receive additional calls on birthdays, greetings cards, get well soon cards and other contact to improve their outcomes. This is provided FREE of charge by Housing Proactive.
Completely Fundable And Trusted
Housing Proactive is available for a low weekly fee per property without any setup or capital costs and is Housing Benefit eligible*. It is used by thousands of people all over the UK and by some of the most progressive Housing Associations and charities.